WHY US?
Top 10 reasons why buying diamonds from Diamond Exchange is smarter, more convenient, safer and more affordable
1.
BEST PRICE GUARANTEED
Diamond Exchange has the highest quality Diamonds in the world, sourcing from the same international cutters and polishers that supply ultra-high end retailers, like Harry Winston and Tiffany & Co., at the lowest prices in Canada – Guaranteed!
2.
TRUST
All of our Diamonds are guaranteed to be ethically mined and conflict free, and; the Carat Weight, Colour and Clarity of our diamonds are independently graded and certified to the strictest diamond grading standards in the world by the largest and most respected, third party, international gem-labs (like GIA, IGI and AGS). Jewellery stores will often provide their own “in-house” grades or local appraisals, as opposed to a respected, independent, international diamond certification, so they can exaggerate the quality of their diamonds’ colour, clarity and cut.
3.
OVER 100 FIVE-STAR GOOGLE REVIEWS
Achieving 100 five-star reviews on Google is an achievement that underscores our dedication to excellence and customer satisfaction. This milestone is not an endpoint, but rather a marker on our ongoing journey, as we stay dedicated to continuous innovation, learning, growth, and ensuring that our services and jewellery not only meet, but exceed current trends.
4.
CHARITABLE GIVING
By purchasing from our Cherry-X line of premium jewelry, you're not just acquiring a fine product; you're also contributing to a noble cause. We allocate 10% of the profits from each Cherry-X sale to support local community food programs and non-profit organizations dedicated to combating food insecurity across the nation and worldwide.
5.
DIAMOND & JEWELLERY EXPERTS (NOT “SALESMEN”)
At Diamond Exchange, you are more than just a number; you're a valued client. A dedicated Diamond & Jewellery Expert will guide you every step of the way. From the moment you seek initial information, they will provide expert advice and education, detailed diamond descriptions, images, videos, and personalized recommendations. Even after the sale and beyond, our support continues with comprehensive after-sale services.
6.
ONE-OF-A-KIND, BESPOKE JEWELLERY
We specialize in locally manufactured, hand-finished, bespoke engagement rings and jewellery. Our designers and artisan jewellers can create a special and unique piece, custom designed to your specifications, or we can customize the style of any jewellery or engagement ring you’ve seen elsewhere. Simply email Service@DiamondExchange.ca some pictures and a description of the type of engagement ring or jewellery you are interested in, and we would be happy to provide you with a quote.
7.
14-DAY, 100% SATISFACTION GUARANTEE
If your diamond does not match the description provided in the independent grading report or our correspondence, you can return it within 14 days for a full refund or an exchange.
8.
PROUDLY CANADIAN
Purchasing from Diamond Exchange Canada offers a hassle-free experience compared to dealing with U.S. or international companies. You won't encounter hidden fees, customs duties, or brokerage charges, nor will you face the risks and complications of importing diamonds or engagement rings independently. Additionally, should you need to return or exchange an item, you won't be burdened with extensive export paperwork, nor will you have to worry about delayed or incomplete refunds.
9.
FREE DELIVERY & LOCAL PICK-UP
Shipping is FREE for all orders over CAD $1,500, and we offer the convenience of direct pick-up from our Toronto or Mississauga locations. Utilize our diamond tools and magnifying loupes during a consultation with one of our Diamond & Jewellery Experts, who are happy to address any enquiries you might have regarding your diamond, engagement ring, or jewellery. Should a refund or exchange be necessary, rest assured that we can initiate your return process promptly on-site.
10.
LIFE-TIME WARRANTY
Our company offers a lifetime warranty on all Diamond Exchange rings and jewellery. This comprehensive warranty includes annual resizing, cleaning and re-polishing to keep your Diamond Exchange engagement ring or jewellery pieces in pristine condition. Additionally, it covers most minor repairs such as tightening prongs and fixing dents or scratches, along with minor design modifications post-purchase, like adjusting the setting of the diamond or the band's thickness.